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| Product Warranty |
To qualify for warranty service and repair, the original valid warranty card must be submitted to Inix Customer Care Centre via mail or fax transmission.
In the event we do not receive your card portion, we require a proof of purchase (either a receipt or invoice) or customer warranty card portion for verification.
Guidelines for Product Warranty
- Warranty period will commence from the invoice/receipt date of the purchase made by the customer.
- The warranty is valid for a period of 12 months after the purchase date.
- The warranty covers for manufacturing defect in material or workmanship.
- The warranty does not cover damages caused by
- Electrical surge
- Pest, Negligence, mishandling or tampering of the equipment by the user
- Pollution, fire, flood and any Acts of God (example: Lightning)
- Kindly DO NOT modify, alter, tamper or remove the serial number or security seal on the equipment; doing so will void the warranty.
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| Good Return Procedure |
Should your product need servicing and repair, kindly contact Inix Authorized Dealers/Resellers whom you originally purchase the equipment or you can send the product to our customer contact centre with a copy of your warranty card portion attached to the item.
For dealers and resellers, please submit a return note with the following information:
- Mailing address
- Contact number
- Product Name
- Product Serial Number
- Reason for return.
- Description of Defect or Product Faulty (this will help our technical support to expedite the process)
- Your company Reference Number for Good Return Note/Form (our Customer Service will refer to the information provided above for inquiries pertaining to the status of the goods).
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| Shipping Policy and Charges |
We usually ship the goods within 5 working/business days (within Peninsula Malaysia) after repairing.
We will notify you by phone call or e-mail you on the day we send the items with an order number and estimated time of delivery. A tracking number will be provided upon request.
Shipping charges will be billed to our customers, however, before goods are shipped out, we will fax / mail the proforma invoice to our customers for confirmation.
Alternatively, customers can come to collect the repaired product at our Customer Contact Centre.
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