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  (Frequently Asked Questions)


Category : 
  • What is SecureSmith?
  • How it works?
  • How Secure Smith different from other system available in the market?
  • SecureSmith features
  • How do I seek technical assistance?
  • How can I get a preview/demonstration?
  • Is there any particular web site that I can access for my surveillance or automation?
  • What is the life span of Secure Smith G-Lops?


    What is SecureSmith?
    Secure Smith is an integrated intelligent security, automation and CCTV surveillance system designed specifically for homes and business installations.
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    How it works?
    The Power Line Carrier (PLC), Digital Radio Frequency, Multiplex Signal Input technology allows the system to be installed with relatively ease and minimal wiring required.

    The system will detect any unauthorized entry via security devices installed at windows, doors and sliding doors. Once the intrusion is detected, siren will be triggered and the system will alert owners through their mobile phones or security forces for immediate action.

    With the latest state-of-the-art technology, Power Line Carrier (PLC) will enable us to automate devices installed in the house without additional investment in wiring. Our smart home system allows owners to control their home devices, regardless of your location; either through online web based interface or via touch-tone phones.

    Our Surveillance system can be connected to major video/camera devices, thus providing high quality video image (dependent on camera types and brand) to enable online surveillance monitoring. The recording-on-demand features allow owners to record and view video clips of the recorded intrusion events.

    Owners will have full access and control of the devices installed by connecting to our system remotely via Mobile Phones, Notebooks and PDA.
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    How Secure Smith different from other system available in the market?
    Product comparison

    The followings are some typical examples as to why some "smart home" providers are not successful in the market:
    • Because the product is imported from other countries, the selling price offered to the public is much higher due to the fact that the product has to go through various channels; i.e. dealers, distributors, agents, etc.
    On the contrary, our system is designed and produced ourselves which give us a competitive price to users.
    • Technical issues cannot be addressed due to insufficient technical knowledge as the product is designed and manufactured made from a third party producer. In some cases, you deal with customer support from another country, which often makes it even more difficult for the consumer to communicate effectively and to receive good customer support.
    Our in-house locally employed technicians and customer support will shorten the time needed to resolve issue/problem.
    • Installation of the product requires an enormous amount of wiring infrastructure making it unsightly to the customer. This is especially apparent for products that utilize CAT5E as a medium for communication and control.
    • Some of those products are exclusively tailor made to suit new houses only due to the complexity of the wiring involved.
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    SecureSmith features
    Security Feature
    • Built-in auto dialer, programmable alert event, programming detection, multiplex wiring system, keypad-less operation.
    • Owners can be contacted at predefined numbers and verbally informed of the exact location of the intrusion occurred.
    • Owners are able to predefine the system to carry out automated actions and responses in the event of intrusion.
    • Most commands can be issued by using cordless phones without the need for any keypad. This will prevent intruders from disabling the system by damaging the keypad.
    Automation Feature
    • Supports over 4,000 devices.
    • Extensive upgrade option with the no or minimal wiring required.
    • Able to pre-program to turn ON or OFF electrical appliances upon security alert.
    • System localized to suit Malaysian and Asia Pacific lifestyle.
    Surveillance Feature
    • Micro Computer Controlled CCTV, real time adjustable Data Transfer Rate, Digital Speed Control, High Gain/Low Noise Amplifier, Seamless Linkage With Main Panel.
    • Camera control that allows for adjustment on image sizes, quality and timing.
    • Adjustable data transfer rate in real time remotely to optimize for different telecommunication systems, providers and connection speed.
    • High quality video image (depending on camera types and brands). The recording-on-demand features allow owners to record and view video clips of the recorded intrusion events.
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    How do I seek technical assistance?
    For technical inquiries and assistance, kindly contact our service center at (+603) 5632 2222 or drop us an E-mail to service"at"inix.com.my (Kindly replace "at" with @. This is an anti-spambot measurement)
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    How can I get a preview/demonstration?
    You can visit our show room located at:
    59A Jln SS15/4C 47500 Subang Jaya Selangor.
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    Is there any particular web site that I can access for my surveillance or automation?
    You can download our remote access software here. (kindly check the minimal PC requirement)

    With our remote surveillance software, user can connect to the system via Internet by keying in the IP address; whether it is a fixed or dynamic IP address.

    For dynamic IP address, we high recommend subscribing to DNS hosting providers, such as www.no-ip.com for permanent DNS address.
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    What is the life span of Secure Smith G-Lops?
    SecureSmith Automation module; known as G-LOP, is based on solid state circuitry. Therefore, wear and tear is kept to a minimal. It is quite common for our G-LOP to last as long as five (5) years or more.
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